Refund policy

At Xigolo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging with all accessories included.
  • Have proof of purchase or your order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Gift cards.
  • Digital products.
  • Opened personal care or hygiene products.
  • Clearance or final sale items.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photos or a short video of the item.

If verified, we will provide a replacement or a full refund at no extra cost.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

  • If the return is due to our mistake (damaged, defective, or incorrect item), we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return within the 7-day return period after delivery.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or by email.

Thank you for choosing Xigolo.